•  All UK orders can take up to anything between 2-5 working days without their being any miscommunication and postal strikes.   

  • Orders that require next day delivery, will need to be purchased before 1pm.

  • Please note we do not except returns on earrings or body piercings for health and hygiene reasons.

  • All returns and exchanges on orders can be returned within 14 days of the date shown on the dispatch note. This can be done by emailing info@neiceysjewels.com where it will be reviewed and confirmation of return or exchange is made.

  • All items should be returned in its original condition to Neicey's Jewels within seven days of purchasing. Unfortunately shipping fees are non refundable and if making an exchange you are responsible for additional shipping fees for the item being returned and also the new item being shipped to you    .